Saturday, March 22, 2008

Geting a payment after selling your items online through e-Bay

Before I give you some tips for trading your goods online it would be beneficial if you could understand the payment method used at e-Bay.
The details given here are applicable for getting payments when you make a deal through e-Bay only.

PaisaPay for Sellers

Registration with PaisaPay is absolutely FREE. All you need to have is a valid bank account in any of the “PaisaPay supported banks”. Once you are registered with Paisapay, the Paisapay logo automatically appears as a payment method in all your listings. PaisaPay is a mandatory payment method and will appear automatically in all your listings.

Benefits of receiving payment through PaisaPay

  • Easier and convenient PaisaPay remittances: Earlier PaisaPay would send you a demand draft for the amount in your PaisaPay account every 7 days. With the new PaisaPay, your payments will be transferred to your PaisaPay account online as soon as the buyer confirms receipt of the item.
  • Online Remittance: Twice a week, PaisaPay will transfer your remittance online to your bank account. So no more hassles of depositing demand drafts and waiting for clearance. Your bank account will instantly receive your money.
Enhanced tracking of PaisaPay transactions: With the new PaisaPay, you will have the use of two features that will form the hub of all your PaisaPay transactions:


    • My PaisaPay: While you always tracked your eBay activities from your My eBay, a new section titled “My PaisaPay” will help you keep track and take action on all your PaisaPay transactions. My PaisaPay will be available from the left-hand navigation panel of My eBay.
    • Transaction Details Page: Tracking all the items bought by one buyer has been now made simple. You have a comprehensive information page for each PaisaPay transaction. This includes order details, shipping information, action points, refunds, and current transaction status.

How does a PaisaPay transaction work?

  • Step 1: Buyer pays for the item using PaisaPay (credit card or online bank transfer). PaisaPay confirms the payment and advises you to ship the item
  • Step 2: You ship the item and provide shipping details (courier name and airway bill number) in your My PaisaPay. Note: If you do not enter shipping details within the specified timelines, your payment will be refunded to the buyer.
  • Step 3: Buyer receives the item and confirms to PaisaPay that the item was delivered.
  • Step 4: PaisaPay transfers the payment to your PaisaPay account, which is sent periodically online to your registered bank account.

Important action points to remember.

  • Enter the shipping details: After the buyer has paid for an item, be sure to provide details of shipping within the timelines. If you miss this deadline, PaisaPay will treat this transaction as unsuccessful and refund the buyer’s payment.
  • Meeting delivery deadlines: After providing shipping details, a delivery deadline will be available on the Transaction Details page. You must ensure that the item is delivered to the buyer before this deadline. If the item is delivered within this timeline, the buyer’s payment is transferred to your PaisaPay account, which will be remitted to you after the buyer confirms receipt of the item. If the item does not reach the buyer within this deadline and the buyer informs PaisaPay, PaisaPay will investigate the case and refund the buyers payment.
  • Request for shipping / delivery time extension: If there’s a possibility that you may not be able to ship / deliver the item within the specified shipping deadline, you can request the buyer for a time extension. Be sure to request for a time extension before the deadline to enter shipping details.
  • Provide proof of delivery to PaisaPay: When the delivery deadline is over, PaisaPay will request the buyer to confirm whether the item was delivered or not. If the buyer confirms that an item was not delivered, PaisaPay will initiate a refund. However, if you have shipped the item and the buyer has accepted the delivery, you should contact PaisaPay immediately. PaisaPay will investigate the case and accordingly refund the buyers payment or remit the amount to the seller.

What are the important timelines to remember?

Action

For delivery within India

For international deliveries

Entering shipping details

Within 1-7 days of buyer's payment confirmation

Within 1-10 days of buyer's payment confirmation

Dispatch Time Extension

Max 23 days

Max 23 days

Delivery Time Extension

Max 8 days

Max 8 days

Delivering item to buyer

Within 1-10 days of entering shipping details in My PaisaPay

Within 1-21 days of entering shipping details in My PaisaPay

Buyer confirms item was received / raises item not received refund claim

Within 5 days from end of delivery deadline

Within 5 days from end of delivery deadline

Seller Disputes a buyer refund claim

Within 5 days from the end of the buyer confirmation deadline

Within 5 days from the end of the buyer confirmation deadline


Charges for receiving payment through PaisaPay To receive online payments, PaisaPay charges a processing fee of 4% of the total payment value on online bank transfer and credit card payments (excluding applicable taxes).


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