Follow Up With Your Customer

After mailing your package, it is important to send your buyer a follow-up email.
For example…

Dear Ravi,
I received your money order today and therefore mailed
your package this morning. Your tracking number is 123456789 and
you can follow its progress at .
I am sending some positive feedback for you and would appreciate
you doing the same for me. Please let me know when your
package arrives. Thanks for a successful and happy transaction.

John

Some people think that this constant harping on follow-up and good customer
service is overkill. As long as you don’t get negative feedback, it doesn’t matter if the exchange is sloppy. However, for long term success, attention to detail is important.

Some sellers want to make money on shipping. But don’t try this with your customers because most buyers resent paying more than actual shipping charges and experienced ones may avoid your auctions altogether if your costs aren’t reasonable.