Tuesday, December 16, 2008

More about eBay DSR-3

In the last post I had discussed about a minimum DSR level of 4.3. So the question arises “What Sellers Can Do If Their Level Drops Below 4.3

Sellers who do not meet the minimum required DSR will be blocked from listing on eBay.com, eBay Motors Parts & Accessories and Half.com. It's important to note, however, that being blocked does not means suspended, it means you will be prevented from listing new items until the DSR goes back up. Any items you have listed at the time will remain active, and in many cases, successful completion of those listings resulting in high DSR scores being awarded by the buyer may be enough to put any DSR score back over the 4.3 threshold.

Sellers should also note that if the 12-month DSRs are above the minimum standard, you can wait for low DSRs over the last 30 days to roll off until the 30-day DSRs are above the threshold or a full 30-days have passed. If 12-month DSRs are below the threshold, you can also wait until the low DSRs expire.

Sellers have the next three months to work on their DSR scores to ensure they remain above the new 4.3 minimum. For those concerned mainly about the possibility of their shipping time and shipping and handling DSR falling, eBay suggests sellers do the following:

  • Ship as soon as possible after you receive payment.
  • Specify your shipping policies in the shipping details section of your listing; specify when you ship after receiving payment.
  • Be specific about the shipping services you offer, including delivery time for each service.
  • Offer a shipping service that provides tracking numbers.
  • Specify details such as service and cost in the shipping details section of your listing.
  • Use calculated shipping to determine actual shipping cost to your buyer's location.
  • Offer discounts for shipping multiple items in one order. Your customer will see other items you have for sale, be happy to save on shipping, and most likely leave you a great rating.
  • Provide details about any handling or packaging costs in the item description.
More on this topic in later posts.

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