Few Areas of Key Information

Here are a few areas you need to concentrate your record keeping efforts in:-

1) Payment - Big companies like PayPal or Visa do make mistakes so you have
to know the payment method(credit card, a money order, a check, PayPal) and
the payment. You need to know how you were paid and you should keep track of the
payment date at least.

2) Merchandise – You may be selling a lot of merchandise to different customers and
suppose out of the blue some buyer tends to revert back asking for some details
of, there is a possibility of you getting confused on that.At this point record
keeping about the goods helps a lot. Here is what you must record about your
merchandise.
- A description of the item
- The site where you listed it
- The auction dates -- both when you submitted it and the day it sold
- The auction number given to you by your auction site -- you can always
track an item if you have the number!

3) Buyer – Just in case a customer reverts back to you with some request without
giving full details of his, the information you keep of the customers then will
be of great help to you. You can keep information like name, e-mail id, address
to name a few.

4) Shipping – Your customer might be wanting to ask you a few details about the
mail/courier you sent. In such a scenario you must be able to give those details
to him. It also helps you to prove that you had done the delivery .