Ways that you can be defrauded

There are really only three ways that you can be defrauded by a dishonest
buyer.

1) The buyer claims to have never received their items – To protect against
this possibility some sort of tracking system with any packages.
When the buyer wants a really cheap mailing option that doesn’t qualify for tracking, send him an e-mail stating that this is his risk, not yours. and save the e-mail.

2) Non payment of your merchandise cost- You can protect yourself from this
scam if you carefully choose your payment options. If you accept checks, allow time for the bank to clear them. Be sure to make it crystal clear to your buyers that this is your policy. Once the bank has informed you that the check is good, you are protected.

3) The buyer claims the merchandise was damaged - This issue is
the toughest to handle. Perhaps it really was damaged, in which case we have
an obligation to satisfy the buyer and then deal with the carrier.
Preventing fraud in this area depends on your guarantee.
With a more expensive item, you can take a photo of it, along with the
shipping label before you send it.

Your best protection is good records so that you can prove that you are
telling the truth. There are many more buyers defrauded than sellers so the
sympathy leans toward the buyer.
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